Privacy Policy
CHANGES TO THIS PRIVACY AND COOKIES NOTICE
This policy was last updated on 11 February 2025.
We may update this notice from time to time. When we do, we will notify you by displaying an update banner on our website for a minimum of two weeks.
ONLINE CUSTOMERS
Our website, theoilscompany.com, is operated by UK SUPS LTD.
We collect information that you provide to us when:
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registering an account
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subscribing to services
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placing an order
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saving preferences
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submitting forms
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requesting assistance
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posting content or reviews
Information may include your name, email address, postal address, payment details, login information, and customer preferences.
ONLINE ORDERS
Placing an Order
We keep details relating to orders placed through our website, including:
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your name
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billing address
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shipping address
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phone number
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email address
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order details
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transaction totals or refunds
Guest checkout information is also stored for the purpose of fulfilling the order.
We also record technical information relating to your visit, such as:
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referral URLs
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search terms
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pages viewed
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traffic data
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device type and location data (where permitted)
This helps us understand how customers use our site and how to improve our services.
Payment of an Order
Payments are processed securely using third-party payment providers:
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Stripe
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Shopify Payments
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PayPal
Depending on your choice:
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Stripe/Shopify Payments will verify payment, including fraud checks.
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If PayPal is selected, you will be redirected to PayPal to complete the transaction.
All payment information is encrypted using SSL technology.
We do not store your card details on our servers.
Dispatching Your Order
We use Royal Mail to deliver our orders.
To fulfil your delivery, we provide Royal Mail with:
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your name
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postal address
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telephone number
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order value (for insurance purposes)
This allows Royal Mail to track, deliver, and update you on delivery progress.
SECURITY OF SHARED INFORMATION
While we take strong precautions to protect your data, no method of online transmission is 100% secure.
Once we receive your information, we:
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store it on secure servers
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use strict access protocols
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ensure all suppliers handling your data meet high security standards
However, transmission of information to our website is at your own risk.
COOKIE NOTICE
What Are Cookies?
Cookies are small text files stored on your device. With your consent, they help us provide key website features and a better customer experience.
You can manage or disable cookies through your browser settings at any time.
Our Cookies
At UKSUPS.co.uk, we use cookies to:
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remember what’s in your basket
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keep you signed in
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recommend products based on browsing
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improve website functionality
To order from our website, cookies must be enabled.
We do not store any identifiable financial information in cookies.
Performance Cookies
These cookies help us understand:
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which pages visitors view most
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how users navigate our site
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what needs improvement
This data helps us optimise the website and user experience.
Third-Party Cookies
These may include cookies set by:
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Google
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Facebook
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TikTok
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YouTube
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Affiliate tracking partners
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Cloudflare, Pingdom, New Relic (performance & security)
These help us analyse visitor behaviour, track marketing campaigns, display embedded content, and improve site performance.
We do not control the settings of third-party cookies. Please consult their individual privacy/cookie notices for further information.
Sharing Content
If you share content from our website on social media platforms such as Facebook or Twitter, you may receive cookies from those services. These are governed by the third-party platform’s cookie policies.
More Information About Cookies
To learn more about cookies and how to manage them, visit:
To opt out of targeted advertising cookies, visit:
CHANGES TO OUR COOKIE NOTICE
Any updates to this Cookies Notice will be posted on this page.